Shipping policy
Standard Delivery
2 - 7 Business Days for Metro Area's (ALL STATES).
7 - 15 Business Days for Regional Area's (ALL STATES).
Pick up
When your order is ready for collection, we'll send you an email with the Pick up number to let you know it's time to head into our warehouse.
Order Processing and Delays
When you've completed your order, you’ll receive a system generated Ordering Confirmation Email and text message.After your order ships, we'll send a Notification of Shipping Email that includes your tracking information.
The delivery dates are estimates only. Dontpayretail will do all that it can to ensure delivery within the estimated dates, but factors such as public holidays and peak delivery times may not allow this to always be possible. Please note that while Australia Post provides a reliable national service, delivery delays can occur for a variety of reasons.
Please note, delays may occur around Christmas, Easter and public holidays. Remote deliveries are subject to local transport schedules and may encounter extended delays. Please note that that there are limitations on all courier networks and some remote delivery addresses will not be serviced door-to-door. In these cases, the couriers will deliver to a local depot or Australia Post office and you will be contacted to collect your goods.
Due to stock list updates and a high volume of demand for many products, there are times that the items you wish to purchase may show available but suddenly turn out of stock after you have added it to your order.
If your order was successfully placed, but the item is now out of stock , we will notify you via email with the following options:
· Cancel back order items: We will remove the back order items and ship the remaining available products out to you.
· Cancel the entire order: We will cancel the entire order from that warehouse for immediate store credit or a money refund.